Continuity of care for NDIS Participants: overcoming disruptions together

April 5, 2024

Continuity of care for every step of your NDIS Journey

Young male NDIS participant in wheel chair wearing yellow shirt smiling - helps continuity of care

Uninterrupted support for unmatched progress and improved outcomes for NDIS Participants


We  understand the critical impact that disruptions or prolonged wait times can have on NDIS Participants' quality of life and their journey towards independence. We recognise that timely and uninterrupted access to services is essential for maintaining progress and avoiding setbacks. That's why we're deeply committed to enhancing service continuity, ensuring that every Participant can stay on their developmental trajectory.


Bridging the gap: our commitment to you


Our robust capacity for managing both new and ongoing referrals positions us uniquely to mitigate waitlist challenges. In times when another provider faces delays, helpz is ready to step in. We offer immediate engagement and support to bridge any service gaps, ensuring that no Participant is left without the care they need.


Our comprehensive approach spans all disciplines in Allied Health and Behaviour Support. We prioritise initiating supports promptly, regardless of waitlists or discipline, focusing always on you, the Participant. For those facing NDIS funding gaps or requiring urgent assistance, our team is adept at providing interim support, ensuring your continuity of care remains uninterrupted.


Navigating seasonal challenges together


School holidays and the winter months can bring their own set of challenges for NDIS service continuity. Planned and unplanned leave can disrupt the regular support rhythm. We specialise in bridging that continuity gap, ensuring that every NDIS Participant receives the support they need, when they need it. We will even work with your existing care providers to provide support during care interruptions and can fast track NDIS Participants through wait list delays with our capacity for new NDIS referrals.


Adapting to your needs: flexibility in service delivery


At helpz, we understand that there may be times when an NDIS Participant is unable to attend sessions due to illness or other circumstances. Our commitment to continuous care means adapting our approach to ensure that your support, planning, and goal strategies can continue, uninterrupted, even when face-to-face sessions aren't feasible.


Carer-to-clinician sessions

During periods when a Participant is unwell, we offer the option for carers to meet with clinicians on their behalf. This approach allows us to:

  • Maintain momentum towards the NDIS Participant's goals and strategies.
  • Adjust care plans in real-time, ensuring they remain aligned with the NDIS Participant's current needs and circumstances.
  • Provide carers with guidance, resources, and support, empowering them to effectively assist the participant during their recovery.


Leveraging technology for uninterrupted support

Recognising the challenges of in-person support during times of illness or when mobility is restricted, helpz incorporates technology services as a core component of our care model. We can provide NDIS participants with:

  • Virtual consultations: Engage in tele health sessions with our allied health professionals and behaviour therapists, ensuring continuity of care from the comfort of your home.
  • Flexible scheduling: Arrange sessions at times that work best for you, accommodating changes in routine or care needs.
  • Accessible resources: Gain access to digital resources and tools recommended by your allied health clinician and NDIS provider, supporting your progress and learning outside of sessions.


Ensuring seamless care for NDIS Participants


Whether transitioning temporarily to carer-to-clinician sessions or utilising telehealth options, our goal remains the same: to ensure you continue to receive high-quality, uninterrupted care tailored to your needs. Our team is committed to flexibility and innovation in our service delivery, ensuring that every participant can continue their journey towards independence and well-being, regardless of the challenges that may arise.


Connect with us: enhance your service continuity


Whether you’re a Support Coordinator, partner provider, carer or a Participant looking to enhance your continuity of support, helpz is here to assist. Discover more about our continuity of support engagement model and how we can help you navigate through challenges and maintain your progress. Contact us today and take the next step in securing uninterrupted care and support through all seasons.



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News & Insights

Check Our Latest Resources

April 3, 2025
At helpz, we believe that engaging with individuals who have lived experiences of disability is essential for creating inclusive and effective support services. We are proud to introduce Tharon, our new Neurodivergent Consultant, who brings invaluable insights and knowledge to our team. Tharon will be contributing to our monthly newsletter, sharing his perspectives on various topics, as well as developing his own course on understanding autism. With his wealth of knowledge and personal experience, Tharon plays a pivotal role in guiding our efforts to be more neuroaffirming. Join us as we delve into an insightful interview with Tharon, exploring his vision for enhancing the lives of neurodivergent people. Q: Hi Tharon, thank you for joining me today. We are excited to introduce you to our network and would love for them to get to know you. Let’s talk about you! Where are you from and what are your interests? I live in the “silver city” (Broken Hill) – I love Broken Hill, even when I am not living here my heart is always there. Broken Hill has a few claims to fame, one is that it was home to the artist Kevin Charles “Pro” Hart. When I left Broken Hill briefly as a child, “Pro” Hart gave each of my family members a New Testament bible with a hand-painted picture on the back of it. I still have mine, it is a cherished possession. I am a late-diagnosed autistic at 25 years old, now 40 years old. I am single (and looking). I am an avid reader – The Wheel of Time series, by Robert Jordan, is my absolute favourite. I will read anything and everything – I once read the dictionary backwards for fun - I am kidding, I did it more than once. I have aspirations in breeding birds. I absolutely love birds and flying things – ask me about the Battle of Midway! I also love Doctor Who, Star Wars (before Disney got involved), sci-f i in general, and games like chess, Monopoly, Dungeons and Dragons, and other TTRPGs, Ace Combat, Kingdom Hearts, Sid Meier's Civilisations, and War of Thunder, just to name a few. Q: What brought you to this position and what are your goals? I was running out of NDIS funding and completing assessments when I met Danny Burgess as a behaviour support practitioner. Before I had the help of therapists, I had already researched everything. Danny asked me, “ What can we do for you?” I told him that I had already done all the research and was doing all the things already. From there, after he heard my knowledge and advocacy skills, Danny offered me a job. Danny employed me to create a training program to help others understand Autism from the inside perspective, which is a work in progress, and we hope to have the first component available in the next month or so. I want to start developing peer support groups for people with ASD to help them understand themselves and help people avoid the mistakes I made. Q: What does being neuroaffirming mean to you, and why is it important for disability organisations? Neuroaffirming to me means treating me like everyone else, but having consideration that I am not like everyone else. We are often treated with casual cruelty – comments like “suck it up” or “everyone does that.” So many of us mask our autism because we feel that we cannot be ourselves around others. We are not masking for us; it is painful and stressful for us; we are masking for you so that you are comfortable around us. Being neuroaffirming is about acceptance and letting people be who they are, without treating us differently or lesser. We are not broken; we are different. Living in a world that you are not built for is traumatic. Neuroaffirming is about being kind and understanding. We know that some things we do are not acceptable, but we need to know why and how to do it differently, and sometimes we need this explained to us 10-15 times before we get it, and sometimes we will never get it. Q: What are some common misconceptions about neurodivergence that you encounter, and how do you address them? “We are not empathetic” – This is not true. We have empathy; we often do not know how to communicate that we care and are worried for you. We also often do not have control over our facial expressions and tone of voice. People misconstrue this as having no empathy, but it’s simply false. “We are giving you a hard time” – Nope! We are just having a hard time. We might not know or understand the situation and need your help to understand it. If we are annoying you, say something. It does not need to be in the moment; it can be later on. We often do not realise we do something that makes you upset. Try to look at things f rom our perspective. Parents will bond so much better if they can draw themselves into their child’s world “Autistics are all super smart” – We have the same spectrum of intelligence as neurotypical people. Q: Is there anything else you would like to share about your vision for enhancing neuroaffirmation at helpz? Neuroaffirmation is not a term I would use, but it is about being kind to one another, accepting each other for who they are, and understanding the ‘why’ of actions. I don’t really care about the term 'neuro-affirming', it doesn’t really cross my mind, what I do care about is helping people understand each other so people can treat each other with kindness and consideration - just treat us like everyone else without forcing us to do something we aren’t ready for, or can’t do. If I could sum it up in one phrase it would be - be the person we feel safe enough to unmask in f ront of. My goal is to help autistics understand themselves better, and for neurotypicals to understand autistics better.
March 26, 2025
Interim restrictive practice approvals in NSW: What Supported Independent Living (SIL) providers need to know!
By Clair Kauter February 27, 2025
At helpz, we know that providing high-quality behaviour support starts with confident, well-equipped practitioners. That’s why we created the Behaviour Support Development Program (BSDP) —our very own training and mentorship pathway designed to help new practitioners build the skills they need to succeed. Since launching in 2022, our program has supported over 100 practitioners to step into the field with the practical knowledge, experience, and confidence to provide meaningful support to people with disabilities. And we’re proud to say that number is growing every year! How It Works The BSDP is delivered entirely online and starts with a series of seven interactive webinars , giving practitioners a strong foundation in behaviour support. From there, participants can opt into an 8-week mentorship program , where they work alongside our experienced clinicians to apply their learning in real-world scenarios. Throughout the program, we guide practitioners every step of the way, helping them: ✅ Write and refine behaviour support plans ✅ Develop effective data collection strategies ✅ Complete assessments with confidence ✅ Prepare training and implementation programs, including those involving restrictive practices At the end of the self-paced journey , each practitioner undergoes a comprehensive review of their self-assessment and previous experience. Based on this, they may be endorsed as Core or Developing Core , setting them up for success as they take on their first caseload. What Our Practitioners Say Many of our past participants have shared how the BSDP gave them the confidence and skills to thrive in their roles. Courtney Pettingill , a recent BSDP graduate, said: "I was initially anxious about completing the BSDP… but the activities made learning easy, and my nerves quickly faded thanks to the incredible support from the Helpz team and my clinical supervisor. Now, I feel confident delivering behaviour support services." Looking Ahead to 2025 We’re excited to continue growing our BSDP in 2025, welcoming even more passionate practitioners who want to make a real impact in the disability sector. If you’re looking for a supportive, hands-on program to kick-start your behaviour support career, we’d love to welcome you to helpz! Find out more about our program here .
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